Cookie Policy
Last updated: 6 October 2026
This Cookie Policy describes the cookies and similar technologies used by the marketing site www.hallokate.com, the customer console console.hallokate.com and the booking form app.hallokate.com. This is a draft provided for informational purposes and subject to legal review.
1. What cookies are
Cookies are small text files that visited websites send to the user's device, where they are stored to be transmitted back to the same sites on subsequent visits.
2. Technical cookies (always active)
We only use technical cookies necessary for the site and console to function: session/authentication management, storing preferences (e.g. language, light/dark theme), security. No consent is required for these cookies.
Cloudflare Turnstile, used to protect forms from automated submissions and spam, may set technical cookies or use local storage technologies necessary for that security purpose.
In your browser (local storage) we only keep your preferences, such as language, light/dark theme and your cookie choice, which is asked again after six months.
For the length of your visit (session storage, cleared when you close the tab) we remember the channel you came from, for example a campaign link. We attach it to your account only if you sign up, to learn which channels work.
3. Statistics and traffic analysis
Cloudflare Web Analytics and Umami (hosted on our own servers in Italy) count visits, page views and a few actions, such as clicking sign-up, without cookies, without storing anything on your device and without personal identifiers. They respect your browser's “Do Not Track” setting. For this reason they do not need consent and are always on across the site, the console and the booking form.
Microsoft Clarity (heatmaps and session recordings), when active, loads only if you agree in the banner or in the preferences. Before consent no script is loaded and no cookie is set, and you can withdraw consent at any time.
We do not use third-party advertising or profiling cookies.
4. Managing preferences
You can choose or change your preferences from the banner shown on your first visit, when services that need consent are active, and at any time from the “Manage cookies” link at the bottom of the page. Refusing does not limit your use of the site. You can also manage cookies from your browser settings.
5. Contact
For any question relating to this Cookie Policy, please contact the Data Controller at [email protected].